At Zynnia Collective, we strive to make your shopping experience seamless and enjoyable. Please take a moment to review our shipping and return policies to ensure a smooth journey with your purchases.
Shipping Information:
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US Shipping Only: Currently, we exclusively ship within the United States.
- Processing Times:
- Standard Shipping: Please allow 2-3 business days for processing before your order is dispatched.
- Express Shipping: Enjoy expedited processing with 1-2 business days before your order is dispatched.
- Shipping Fees:
- Standard Shipping: The rate for standard shipping is $5, charged based on the subtotal before taxes, discounts, and non-refundable items. However, orders over $150 qualify for free standard shipping.
- Express Shipping: For a faster delivery experience, choose express shipping at a rate of $20. Orders over $250 get free express shipping.
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Delivery Date: The estimated delivery date will be indicated during checkout, depending on the shipping type selected.
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Delivery Timeline: The indicated delivery timeline does not include weekends, holidays, and any unforeseeable delays on the courier's end, such as weather conditions, volume surges, or traffic.
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Stolen Packages: Kindly note that we are unable to provide replacements or refunds for stolen packages after the shipping carrier has successfully delivered the parcel.
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Package Delivery Concerns: If the tracking shows that the package is delivered, but you have not received it, we kindly ask you to wait for a day before contacting us. Sometimes, tracking information is updated early, and the package may still be in transit.
Pre-Order:
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Mixed Orders (Preorder and Non-Preorder Items): If an order includes both preorder and non-preorder items, the entire order will be shipped once all items are available for fulfillment. This ensures that you receive your complete order in one shipment.
- If you require non-preorder items to be shipped separately or ahead of the preorder items, we recommend placing separate orders. This will allow us to fulfill and dispatch the available items promptly, meeting your specific requirements.
- Please be mindful of the estimated shipping timelines provided for each preorder item when placing mixed orders. We appreciate your understanding and cooperation in helping us deliver a smooth and efficient shopping experience.
- The expected shipping date for preorder items will be clearly communicated at the time of purchase. Please note that unforeseen circumstances may occasionally cause delays. In such instances, our customer service team will keep you informed about any changes to the estimated shipping timeline.
If you have any questions or need further assistance regarding your order, feel free to contact our customer service team at support@zynniacollective.com
Price Match Policy:
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Time Period: Our price match policy is applicable within 15 days from the date of delivery. Contact us at support@zynniacollective with your order number, and we'll be happy to assist you.
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Refund Method: The refund for price matching is only processed to the original form of payment.
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Exclusions: Final Sale Items are excluded from the price match policy. Additionally, jewelry bought through third-party retailers is not eligible for price matching.
At Zynnia Collective, your satisfaction is our priority. If you have any questions or concerns regarding shipping, returns, or price matching, feel free to reach out to our dedicated support team at support@zynniacollective.
