Refund policy

Refund and Exchange Policy

At Zynnia Collective, we value your satisfaction and strive to make your shopping experience enjoyable. Please review our updated refund and exchange policy to understand the process for returns, refunds, and exchanges.

  • Exchanges and Returns:

    We are happy to accept exchanges and returns within 15 days of receipt. Your return window starts from the day the package is delivered to you. Please note, the original shipping fee is non-refundable. $5 will be deducted for the return shipping label from the refund.

    • To Qualify for a return: 
      Items must be in their original condition without signs of wear or damage. Items returned must be in all original packaging (box and insert included).
      • Custom Engraved Products:

                       Due to the exclusive nature of custom engraving, we cannot accept                           return requests of custom engraved products. If there has been a                               mistake in your engraving kindly contact us within 3 days of receiving                       the product.

      • Received damaged product
      If an item reaches you damaged, please notify us within 3 days of receipt to avoid paying shipping fees again for the new replacement. We will provide you with a return label, and once you ship the damaged product in its original packaging, we will send out your exchange for free.

       

      • Refund Process:

      How to Request a Return:

      1. Simply go to our Returns/Exchange Portal                                            a. Enter your order number and Shipping Zip Code and click Start Return button. 
      2. Navigate to the order you wish to return.
      3. If your order contains multiple items, select the specific items you want to return.
      4. Choose a reason for the return and include any additional notes  for the store.
      5. Follow further steps as prompted on screen.

      Once your return request is approved and requires shipping, you will receive an email containing shipping instructions and a return shipping label. Upon the return of the product, you will be issued a refund. Please note, the original shipping fee is non-refundable. Please allow 7-10 days for the refund to be processed and reflected on your end.

       

      • Exchange Process:

      How to Request an Exchange:

      1. Simply go to our Returns/Exchange Portal 

        a. Enter your order number and Shipping Zip Code and click Start Return button. 
      2. Navigate to the order you wish to exchange.
      3. If your order contains multiple items, select the specific items you want to return.
      4. Choose a reason for the exchange and the choice of item you want in exchange.
      5. Follow further steps as prompted on screen.

      If there is a price difference between the original product you are returning and the new product you wish to exchange it for, how we handle this difference will vary based on the circumstances of the exchange.

      For example:

      • If the new product you are requesting is of higher value than the original purchase, the portal will prompt you to pay the additional amount.
      • Conversely, if the new product you are requesting is of lower value than the original purchase, we will refund you the difference amount. This refund will be processed once we receive the returned item and verify its condition.

      The specific action taken, whether invoicing for additional charges or refunding the difference, will depend on the nature of the exchange and the respective prices of the products involved. Our aim is to ensure fairness and transparency throughout the exchange process, and we will communicate clearly with you regarding any price adjustments that may be necessary.

      • Return part of a Bundle

                       We are happy to accept returns of products which are bought as a                              part of bundle. But full original price will be charged for the product                            you wish to keep and the refund amount will be adjusted accordingly.

      • Gift Cards:
      Items bought with a gift card can only be refunded for store credit. Email us with your order number, and we will be happy to assist you.
      • Discount Codes: 

                      All Discount Codes are only applicable on full priced items. Already                            discounted products will be excluded from any discounted codes.

       

      • Final Sale:
      All products marked "Final Sale" do not qualify for a return and are non-refundable.

       

      • Price Match Policy:
        • Time Period: Our Price Match Policy is applicable within 3 days from the date of delivery. Contact us at support@zynniacollective.com with your order number and we'll be happy to assist
        • Refund Method: The refund for price matching is only processed to the original form of payment.
        • Exclusions: Final Sale Items are excluded from the price match policy. Additionally, jewelry bought through third-party retailers is not eligible for price matching. Additionally, price match policy is not applicable during Thanksgiving and Black Friday Sale.


          At Zynnia Collective, we appreciate your trust in our products, and we are here to ensure your satisfaction. If you have any questions or concerns, please reach out to our support team at support@zynniacollective.