You have 24 hours once placing the order to cancel it. To cancel your order, simply email us on support@zynniacollective.com with your order number.

Once the order is placed, you have 24 hours to change the shipping address of your order. To change the shipping address, simply email us on support@zynniacollective.com with your order number and the preferred shipping address.

You have 15 days from the date of the delivery to process any exchanges. You have the choice to either exchange the product for the same design or for any other product of your choice.
SImply follow the prompts on our Self Serve Exchange Portal and you would be able to make the exchange by yourself.

PLEASE NOTE: ENGRAVED PRODUCTS ARE NOT ELIGIBLE FOR EXCHANGE

You have 15 days from the date of the delivery to process any returns. You have the choice to either exchange or return the product. SImply follow the prompts on our Self Serve Exchange Portal and you would be able to make the return by yourself.

PLEASE NOTE: ENGRAVED PRODUCTS ARE NOT ELIGIBLE FOR EXCHANGE

We are committed to providing high-quality, handcrafted jewelry made to last. We’re confident in the quality of our products, which is why we offer a one-year warranty from the date you receive your order for defects or issues resulting from the workmanship of the jewelry. Our warranty does not cover lost items, normal wear and tear, including scratches, tarnishing, or fading of metals and gemstones, damage caused by improper care, such as exposure to chemicals, water, or excessive force, or any modification to your product done by a third party outside of Zynnia Collective.

As soon as your order is shipped, you will receive an email with the tracking details of your package. Kindly de check your spam folder too just in case you don't find the email.

Your refund will be processed in 7-9 business days once we receive your return package.
Please note: Your refund can only be processed to your original form of payment.

It means that it is still in production, but it’s coming soon! Not to worry, you can still purchase it and your order will be added in the queue to be shipped. The estimated ship date is indicated on the product page. Kindly note that you will be charged at the time the order is placed.
PLEASE NOTE:

• Mixed Orders (Preorder and Non-Preorder Items): If an order includes both preorder and non-preorder items, the entire order will be shipped once all items are available for fulfilment. This ensures that you receive your complete order in one shipment.
• If you require non-preorder items to be shipped separately or ahead of the preorder items, we recommend placing separate orders. This will allow us to fulfill and dispatch the available items promptly, meeting your specific requirements.
• Please be mindful of the estimated shipping timelines provided for each preorder item when placing mixed orders. We appreciate your understanding and cooperation in helping us deliver a smooth and efficient shopping experience.
• The expected shipping date for preorder items will be clearly communicated at the time of purchase. Please note that unforeseen circumstances may occasionally cause delays. In such instances, our customer service team will keep you informed about any changes to the estimated shipping timeline.

If the tracking shows that the package is delivered, but you have not received it, we kindly ask you to wait for a day before contacting the carrier. Sometimes, tracking information is updated early, and the package may still be in transit.

If your package seems to be lost in transit, we suggest to kindly give it a few more days after the estimated delivery date has passed to contact the carrier regarding it.

Kindly note that we are unable to provide replacements or refunds for stolen packages after the shipping carrier has successfully delivered the parcel.