At Zynnia Collective, we are committed to providing you with jewelry that not only enhances your style but also stands the test of time. Our dedication to quality and customer satisfaction is unparalleled, and to demonstrate our confidence in our Sterling Silver products, we proudly offer a 1-year warranty.

What is our warranty?

For 1 year from the date of purchase, we assure you that we will take care of your Sterling Silver product if any damage to the material or workmanship of the jewelry occurs. This warranty reflects our commitment to delivering products that meet the highest standards of craftsmanship.

What's Covered:

Our warranty covers any defects in material or workmanship within the first year of purchase, for our Sterling Silver products. We want you to enjoy your Sterling Silver jewelry worry-free, knowing that we've got you covered.

What's Not Covered:

Please note that our warranty does not cover lost items, scratches resulting from normal wear and tear (such as a bent ring or broken chain), improper use or storage of the product, and any modifications performed by a third party.

Important Points to Remember:

1) Third-Party Purchases: Items purchased through a third-party vendor (outside of Zynniacollective.com) are not covered under our warranty. For assistance with such purchases, please contact the company from which the items were bought.

2) Avoid External Repairs: We do not recommend having our Sterling Silver products worked on by external jewelers, as this may void any potential for repair or replacement in case a defect develops due to their work. This includes resizing or any other repair work.

3) Quality Inspection: To continuously improve our Sterling Silver products, we may require any defective piece to be sent back to us for inspection and quality auditing.

4) Exclusions: Promotional products may be excluded from our standard warranty policy. Please check the specific terms associated with promotional items.

5) Shipping Costs: In the event of any repairs or replacements covered under warranty, the customer will be responsible for bearing the shipping costs.

We value your trust in Zynnia Collective, and this warranty is our promise to stand by the quality of our Sterling Silver products. If you have any questions or concerns regarding our warranty, feel free to reach out to our customer service team via email at support@zynniacollective.com