Shipping policy
At Zynnia Collective, we strive to make your shopping experience seamless and enjoyable. Please take a moment to review our shipping and return policies to ensure a smooth journey with your purchases.
Shipping Information:
- US Shipping Only: Currently, we exclusively ship within the United States.
- Processing Times:
- Standard Shipping: Please allow 2-3 business days for processing before your order is dispatched.
- Express Shipping: Enjoy expedited processing with 1-2 business days before your order is dispatched.
- Shipping Fees:
- Standard Shipping: The rate for standard shipping is $5.95, charged based on the subtotal before taxes, discounts, and non-refundable items. However, orders over $150 qualify for free standard shipping.
- Express Shipping: For a faster delivery experience, choose express shipping at a rate of $19.95. Orders over $250 get free express shipping.
- Delivery Date: The estimated delivery date will be indicated during checkout, depending on the shipping type selected.
- Delivery Timeline: The indicated delivery timeline does not include weekends, holidays, and any unforeseeable delays on the courier's end, such as weather conditions, volume surges, or traffic.
- Stolen Packages: Kindly note that we are unable to provide replacements or refunds for stolen packages after the shipping carrier has successfully delivered the parcel.
- Package Delivery Concerns: If the tracking shows that the package is delivered, but you have not received it, we kindly ask you to wait for a day before contacting us. Sometimes, tracking information is updated early, and the package may still be in transit.
At Zynnia Collective, your satisfaction is our priority. If you have any questions or concerns regarding shipping, returns, or price matching, feel free to reach out to our dedicated support team at support@zynniacollective.